At insight6 we are committed to helping all our clients achieve the CX factor: the surest way to retain customer loyalty, reduce costs and increase profits.
The customer experience is fast becoming the main reason a potential customer chooses your business.
I have a highly trained team of Lancashire researchers who deliver the findings when interacting with your business. We use the output from the CX reviews, coupled with our sector experience to deliver motivational training and development to staff because you do not give great service without enthused staff.
Similarly, you cannot manage what you don't measure and we map the entire journey that a customer will take before they do business with you. Our Customer Journey workshops are a vital feature of our roadmap to world-class status.
We gather on-line feedback from your customers, and provide local and national sector benchmarking data on which to assess your performance.