Casework Administrator

Casework Administrator

Casework Administrator

Closing: 24/05/2019

Position: Permanent

Job Title: Casework Administrator

Working Hours: 12 hours per week (0.32 FTE)

Flexible working between 10am-4pm covering Tuesday, Wednesday and Thursday

Salary: £5,304 per annum (gross)

Reports to: Service Lead

The role is based at our head office in Preston city centre.

The individual will be responsible for the management and administration of mediation cases end to end. This involves logging cases onto a central database which should be updated at each stage of the process. You will liaise with clients, referrers and mediators by phone, text, email and letter as well as arranging room bookings and issuing reminders.

Candidates should be self motivated, resourceful and organised. A high level of written and spoken English is an essential requirement and you should have excellent IT skills including Microsoft Word and Excel. Previous experience of Office 365 and social media skills are desirable but not essential.

Key duties and responsibilities include but are not limited to:

·General administration including filing

·Answering general enquiries about the service via telephone and email

·Management of mediation casework end to end

·Providing a point of contact for our volunteers

·Issuing correspondence

·Data input and cleansing

·Assisting the Service Lead with monthly and quarterly reports and providing statistics

·Updating our social media platforms

If you would like to apply, please forward your CV to

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