Data Analyst

Data Analyst

Data Analyst

Posted: 25/03/2019

Position: Permanent

The main roles and responsibilities of this role will be:

  • Invoice entry and validation within customer agreed SLA timescales
  • Identifying/chasing missing gaps to maintain data completeness
  • Maintaining systems with accurate data, e.g. meter/account details, contract rates etc.
  • Ensuring disconnection notices and reminders are dealt with as a priority
  • Answering calls from customers/suppliers and dealing with general billing enquiries
  • Raising billing queries with suppliers via phone/email and following through to resolution
  • Liaising with key supplier and customer contacts and maintaining good working relationships
  • Validating invoices and electronic billing files using in-house systems
  • Production of payment files and regular cost and consumption reports
  • Attending meetings with customers/suppliers as required
  • Manage billing queries and change of tenancies using interactive online portal
  • Producing ad-hoc reports as required and assisting with tender preparation
  • Creating, updating and following procedures for all tasks
  • Supporting Account Managers for data and analysis related issues

The successful candidates will possess the following attributes:

  • Data entry experience
  • A good working knowledge of Microsoft Office applications, particularly excel
  • Energy/Water industry knowledge and experience
  • Previous office experience
  • High level of accuracy and attention to detail
  • Confident, professional telephone manner
  • Ability to prioritise and manage own workload