An IT solutions provider that has a strong focus on their client’s core business functions, is looking for an IT Support Engineer to join their growing team, based in Preston.
Although the company is a currently small, the close-knit team have visions and expansion plans that exceed their size, as over the next year, they will be merging with another company to expand their client base and outreach across the North-West.
They are looking for someone with a combination of great customer service skills as well as experience working with an IT Support relating role.
As an IT Support Engineer, your duties will include:
·Responding to email and phone support requests to maintain the operation of the company’s client’s computer systems to a high level.
·Provide remote as well as on-site support, ensuring the business and its clients are supported to achieve its targets.
·Be responsible for both reactive and proactive maintenance activities.
·Contribute to IT projects when required including the migration of multiple clients from Windows SBS 2011 to Office 365 / SharePoint solutions.
·Follow agreed processes and procedures for the support team.
·Assist in the implementation of all IT policies and procedures relating to asset management for hardware, software and equipment.
·Maintenance of all IT service documentation.
To be a successful IT Support Engineer, you will have the following skills and experiences:
·Two year’s equivalent work experience within an IT Support / Managed Service Provider environment.
·Strong customer service, communication and analytical skills and be able to manage time effectively while working alone or as part of a team.
·The ability to present ideas in business- friendly and user-friendly language.
·Highly motivated with strong attention to detail.
·The ability to effectively prioritise and execute tasks in a high-pressured environment.
·Full clean driving licence is required for travel to customer sites.
·Good knowledge of IT technologies including Windows Server, Office 365, Active Directory, VMWare and Networking applications.