Meadowview Surgery | Business Administrator Apprentice
Working here at Meadowview Surgery you will join our fast paced office, your duties will include:
• Answering the telephone, taking messages and passing them on appropriately. • Directing patients to digital platforms • Manage the reception desk ensuring surgeries run smoothly and efficiently. • Processing all requests for repeat prescriptions in accordance with practice guidelines • Checking patient’s records and issuing reminders for long term condition reviews/blood tests etc. • To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team. • Be able to cover all reception/administration tasks as necessary • Typing referral letters/Choose & Book referral letters • Process appointment requests by telephone and in person • Taking requests for home visits and ensure they are recorded and processed correctly. • Liase with hospitals, primary health care team, social services, etc. • Computer data entry updating patient records/working remotely/send digital information to patients and directing patients to digital platforms • Open/close the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session • Photocopy and shred as required. • Maintaining confidentiality at all times • Receive patients and visitors courteously and efficiently • To have a thorough knowledge of all Practice procedures and policies • To work in accordance of written protocols • Any other tasks allocated by Practice Manager / GP’s • All staff are required to take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness. This is a mandatory requirement of the role.