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How to turn website viewers into loyal customers

Expires: 31/12/2019

By: My Fleet Hub

Connecting at an attentive, individual service level with customers should be more accessible these days. The internet has made it easier for people to find you. However, human reality is at odds with a remote service that is open-all-hours.

One of the critical aspects of a business that impacts on brands is customer service. In the digital economy, markets are much more customer-oriented, against a background of shortened lifecycles for products and increased competition. It’s a challenging environment to keep your reputation high.

How do brands connect with their customers at a meaningful level?

customer happy with her online service

Customer service sits at the heart of a brand. It can be the thing that makes or breaks many smaller brands competing in busy markets.

In an Ombudsmen Services report, 79% of people said they would avoid a brand if they had received poor customer service from it in the past.

Increasingly, smart technology adds a more vivid aspect of personalisation to products. But this means brands must have the kind of customer service to match this.

What happens when a customer is poised to make an online purchase, but they just need that additional reassurance? They are unlikely to want to pick up the phone, especially if they believe that the company will be shut and emailing the company will simply lengthen the process.

The risk is that you will lose the sale. Just as you can lose customer goodwill if you cannot respond adequately to online complaints.

There is a solution that sits between email and the telephone. In fact, it incorporates elements of both in one convenient, customer-friendly package.

Would you like more leads into your business for the next 45 days at no cost to you?

Customer happy with their service

A professional, outsourced live chat resource provides high-quality customer interaction. Due to our exclusive partnership with Chat Heroes, that service is what you can access through your My Business Advantage.

Outsourced live chat can revolutionise online customer service as it enables customers and prospects to have meaningful contact they crave while providing brands with the tools necessary to manage customer relationships efficiently and cost-effectively.

Chat Heroes is a leading provider of UK based Web Chat, and their clients typically see up to 50% of all website visitors convert to customers. That’s right, 50%!

They’re so confident in their service they’re offering a free, no-obligation, 45-day trial.

Set-up is as simple as adding a piece of code to your website and letting the team at Chat Heroes know a little about your products and services – they’ll then do the rest and deliver the website leads into your inbox!

To claim your trial and start seeing those leads roll in from your website just click here and enter code Chat45FuelCard on the registration page.

Don’t forget to check your other benefits with My Business Advantage.

How to make money and trade without any effort

Expires: 01/01/2020

By: My Fleet Hub

Trade spare capacity and you are guaranteeing to make every bit of your business earn cash. Whether you are a restaurant, hotel, business service or charity cause, this solution can ensure everything, no matter what you’re offering, service or product is yielding 100% of the time.

waiter taking orders from a group of friends

Here at Fuel Card Services we’re constantly striving to connect you with new and innovative opportunities. That’s why we’re excited about our partnership with BBX, an expert outsourcing sales and purchasing team.

They are the most significant business community of its type and are offering new customers a free account upgrade worth up to £500 through our business benefits service My Business Advantage.

Certainty customer guarantee. Better cash flow

We’re all busy people, but that doesn’t stop us having spare capacity. Whether that’s too much stock, empty rooms or seats, advertising space, the use of a system or platform or the chance to leverage more of your own time.

A group of volunteers

This inconsistency of income from a part of your business is where the BBX trade exchange platform comes in. A BBX Account is a secondary bank account that enables a company to sell otherwise worthless spare capacity, without discounting, to guarantee additional customers provided by the BBX account team.

Nine reasons you should apply

Portrait of a small business owner smiling at the camera, resting on his workbench and holding a digital tablet, with shelves of wood behind him in his woodwork studio
  • Dedicated account manager
  • Increase market share
  • Interest-free credit facility
  • New customers
  • Improve cash flow
  • Enhance profits
  • Global community
  • Access to BBX rewards
  • Less stress for you

Success spare trade capacity stories from BBX clients

Emma Unsworth – Executive personal assistant to Michael Chittendon, owner of Manor by The Lake, Gloucestershire, and Woodhall Manor, Suffolk

Emma Unsworth – Executive personal assistant to Michael Chittendon, owner of Manor by The Lake, Gloucestershire, and Woodhall Manor, Suffolk, says: “Our two properties are a luxury wedding and conference venues and, like most other hotels, we have unsold rooms from time to time. BBX allows us to market that spare capacity to other clients of the BBX network, turning it into BBX pounds, which we can then use to buy products and services from other BBX clients.”

So, what’s stopping you from becoming a preferred supplier to one of the world’s largest business communities? To speak to the BBX team and find out how joining could work for your business. Just click here and we can arrange a call time with BBX.

Want to speak to someone right away? Call 0333 400 2014 and quote ADVANTAGE.

If that’s not enough then don’t forget to check out the other benefits available on My Business Advantage.


Testing times: how to avoid MOT player - save 30% on service & maintenance

Expires: 31/08/2020

By: My Fleet Hub

Did you know that just 75 per cent of vans pass their first Ministry of Transport test at three years, with lighting, brakes and tyres the most common causes for failure?

The three-year MOT exemption for the first test for cars and vans was introduced in 1967. In recent Government MOT test data for 2017, it shows that a quarter of a million vans had their first test, with 61,000 failing due to potentially dangerous defects. Since the new stricter regulations for passing came into effect last year the figures for 2018 may be higher.

MOT checking suspension

One of the reasons vans have a poorer MOT pass rate is because they are work much harder and driven over much great distances. MOT test data shows that a typical van clocks up 47,000 miles by the time it has its first test at three years, while the average car has covered 26,000 miles over the same period of time. As a result, 86 per cent of three-year-old cars will pass the first MOT – a figure that’s significantly better than similar aged vans.

The number of vans in the UK has boomed by 75 per cent over the past 20 years with a record four million on the road today. This is due to Britain’s love for online shopping, that the van market is on the rise, with the home delivery market accounting for one in every five pounds spent in retail.

Top five causes of failure during a van’s first MOT at three years

  • Lamps, reflectors and electrical equipment – 36,660 yearly failures
  • Driver’s view of the road – 14,056 yearly failures
  • Brakes – 13,190 yearly failures
  • Tyres – 10,605 yearly failures
  • Suspension – 6551 yearly failures

Basic routines to avoid a MOT fail

If you maintain your vehicle correctly during the year MOT time will not be as much as an issue, remember a failure means you are driving around in a vehicle that fails to meet the recommended ‘minimum’ safety standard and that is not how a fleet manager operates. Here are some tips to help avoid failing a MOT

MyService.Expert lady mechanic
  • Check your lights. This easily slips through the net becoming a thing that we look at but do not actually see when it needs replacing. Tap each light to make sure there’s not a loose connection which might appear at the test. Most bulbs are easy to change but you will probably need to look in the handbook to find out how to get at them. Don’t forget to check the headlamp washers if you have xenon (HID) or LED headlamps, if these are not working the vehicle will fail the test
  • Try and get into the routine of checking your tyres. This would be for bulges and cuts as well as plenty of tread. Uneven wear means they are at the wrong pressure or the wheels are not aligned properly – get this fixed before the tyres are changed otherwise the new ones will wear out prematurely
  • Handle your wipers with care. Top up the washer fluid, then operate the washers and wipers. If the wipers leave lines on the screen or scrape over the water without clearing it, they need replacing although you could try cleaning them with methylated spirit first
  • We understand that you may be busy but try not to leave it until the last minute. You can submit your vehicle for a check up to a month before the old certificate runs out. This also gives you enough time to make any corrections should there an issue.
  • Make a check list. Having a checklist sounds simple but allows you to remember little things that you need that may have slipped off the radar. Try to read the comments after whether you pass or fail. Prevention is better than cure

Expert support from MyService.Expert

At Fuel Card Services, we make the whole process of vehicle responsibility easier. We have built up a network of garages that offer the best in terms of quality, standards, and customer service and call it MyService.Expert.

Our relationship with these dealer groups means we can offer you a full choice of service with top garages who have made genuine investment in delivering high standards of service through the hands of highly-skilled technicians.

It is simple to join MyService.Expert and free to register your vehicles, plus you get many more benefits.

The benefits of joining MyService.Expert

Here is how it works: One of your vehicles is due for a service. MyService.Expert will send you an alert, then provide discounted costs from garages near you. You compare and select. We pay the garage and then invoice you. Easy.

The benefits of joining do not end there: Fuel Card Services’ partnership with these experts means you typically save 30% on work in comparison to going direct to a franchise dealer

There is no joining fee, and no minimum contract to register your vehicles online. In addition there is no minimum number of cars, vans or HGVs that can be added.

Simplify your vehicle maintenance by booking work via the online portal. Here you can job authorise and pre-negotiate discount rates that cover servicing, repairs and maintenance. It also includes tyre replacement or repairs

The costings are transparent, based upon thorough working knowledge and up-to-date automotive data. Plus all genuine parts and repairs are protected under warranty.

All costs need your online approval before work begins. Doing this action is easy, MyService.Expert is accessible anywhere and at anytime on a WiFi connected device.

Just like your Fuel Card Services provides visible costings to keeping your business moving with fuel; think of MyService.Expert as your vehicle maintenance expense solution.

Visit MyService.Expert today or call 0844 134 0746

Discount tickets for Imperial War Museum Duxford

Expires: 07/08/2019

By: Fuel Card Services

During the Second World War, on 6 June 1944 Allied forces launched Operation Overlord. This complex land, sea and air operation is what we now know as D-Day. This was the fight to liberate north-west Europe from German occupation.

Get to know more about this war story and more by visiting the Imperial War Museum Duxford. Set within the spacious grounds of the famous former First and Second World War Cambridgeshire airfield.

IWM Duxford has an impressive collection of over 200 aircraft as well as tanks, military vehicles and boats. There are plenty of hands-on award-winning interactive exhibitions.

AirSpace

You can get up-close to some of the most famous aircraft, including the Lancaster, Spitfire, Concorde and Vulcan. Explore around and underneath the aircraft. Get to know how these vehicles fly, how they’re made and discover the impact they’ve made on your world.

The war of Battle of Britain

Battle of Britain at Duxford

Explore how Britain’s air defences developed from the First World War through to the Cold War. Discover how the RAF defended its skies during critical battles in the Second World War.

Hear the personal stories of seven people who served at RAF Duxford during this famous aerial battle. RAF Duxford was pivotal in the Battle of Britain. The first Spitfires flew from the airfield that is still in use today.

Flying Aircraft at war

Spitfire at Imperial War Museum Duxford

See historic aircraft being restored for flight in their Flying Aircraft Hangar. Meet the skilled engineers of our flying partners, who make these remarkable aircraft fly again. Chat with them about their work.

The 1940 Operations War Room

The Operations Room was the nerve centre of Duxford’s Battle of Britain. From here the men and women who worked on the ground at Duxford directed the station’s pilots into combat.

In one of the best-preserved buildings of its kind, Duxford’s curators have faithfully recreated the Operations Room as it was in the summer of 1940. Step back in time to the Second World War – hear the sounds of a German air raid and see the equipment, charts and plans which mapped the movements of the aircraft in battle overhead.

1940s Operations Room

Land Warfare

Experience the size and scale of the fantastic military vehicles in the Land Warfare exhibition in partnership with Royal Anglian Regiment Museum. Wander through themed landscapes to discover how fighting on the land has changed from the First World War through to modern conflicts.

Air and Sea at war

IWM Duxford’s Air and Sea exhibition takes you on a journey from the First World War to the present day. You’ll see naval aircraft and boats from the First World War, the cockpit of the A6M Zero – the most successful Japanese fighter aircraft type of the Second World War and the aircraft that would have flown against it in operations – the Grumman TBM-3 Avenger.

This impressive hangar is also home to naval aircraft and helicopters from the 1950s and aircraft that served in the Falklands War.

American Air Museum

American Air Museum

From privates to presidents, we hear directly from those men and women whose lives have shaped or been shaped by their experiences of war.

Explore dramatic displays of original epic aircraft, innovative interactive and intriguing new personal objects – from letters to uniforms – many of which have never been on display before.

Relive exciting personal stories, from Duke Boswell, who jumped out of a C-47 transport aircraft on D-Day, to Huie Lamb, a fighter pilot who was forced to ditch his P-51 Mustang in the North Sea.#

Drivers Club has three discount ticket options to book for you via 365 Tickets from now until 7 August 2019.

  • Option 1: Standard day entry. Save 6%, from £8.50
  • Option 2: IWM Duxford + Cambridge guided punt tour. Save 18%, from £17.72
  • Option 3: IWM Duxford + city sightseeing Cambridge Hop-on Hop-off. Save 11%, from £17.81

Why not join and grab this deal – and many others?

app
app

Download Drivers Club now from your app store and start finding 1,000s of UK forecourts to help you fuel fast, enjoy great monthly offers and keep up to speed on the latest motoring news.

The post Discount tickets for Imperial War Museum Duxford appeared first on Drivers Club.

See your business grow with MyPayment.Expert MasterCard

Expires: 31/07/2019

By: My Fleet Hub

At Fuel Card Services we want to help your business grow by giving you greater funding options up to £50,000 with our MyPayment.Expert Mastercard.

Enterprises, like yours, are the lifeblood of the European economy. According to advisory group, Intbusinesserreg Europe, they represent 99% of all businesses and two-thirds of all private sector jobs in the EU.

That is why the success of SMEs is so crucial to the overall health of the business landscape. Yet, far too often lack of easy access to finance threatens their prospects. Starved of the flexible funding they require, many small businesses struggle to survive, while others find growth opportunities severely restricted.

MyPayment.Expert offers business cash flow

The challenge is often with high street banks struggling to come up with finance offers that really work for SMEs.

That’s where we believe our MyPayment.Expert MasterCard can step into the breach. Our automated technology platform can run with minimal costs, meaning that we are able to provide start-up enterprises with loans up to £50,000.

A business lady holding a MyPayment.Expert MasterCard

The online application process is straightforward, with 97% of customers getting an instant credit decision. SME customers pay no interest on card purchases if they pay off their balance in full every month. Otherwise, they only pay interest on the funds they use. As well as having no monthly or annual fees, they also benefit from having no ATM charges or foreign transaction (FX) fees to worry about.

Since launching we have secured plenty of funding for businesses across the UK. They have loved the ease and simplicity of our platform and demand has been very high. It’s a positive sign. That’s why, we are now extending our June gift of £50 credit to the end of July.

MyPayment.Expert helps with accounting

But it’s not just about flexible funding, MyPayment.Expert has tools to easily manage your business expenses. We have full account integration with Xero! Say goodbye to manually downloading statements to upload them into Xero, now your transactions will automatically be sent to your Xero account making reconciling your expenses so much easier.

MyPayment.Expert also allows you to have multiple cards for your business with no additional costs. You’ll be able to see who’s spent on each card and understand your business spend better. It’s simple and easy to request additional cards through the online portal.

A few good reasons to apply

Get an instant decision with MyPayment.Expert – with no impact on your credit rating. In addition, you will have your Mastercard within four business days, and it has so many advantages including

  • MyPayment.Expert credit limits up to £50,000
  • 56 days interest free on your Mastercard
  • No monthly or annual fees
  • Free supplementary cards
  • 0% commission on foreign exchange
  • Integration to Xero to make reconciling expenses easier
A business man using a MyPayment.Expert MasterCard

Spend in July and get £50 credit

As an added bonus, we’ll gift your account with £50 credit. All you need to do is sign up and start using your card before 31 July 2019. Use promo code MPE50 when completing your application.

Remember, this is just one of the many ways we can save you time and money. Take a look closer at My Fleet Hub for an impressive line-up of integrated business management solutions.

In order to apply for a MyPayment.Expert Mastercard click here.

Important information:

  • Credit approval subject to a soft quotation search of your personal credit file.
  • Limits may vary based on your credit profile.
  • Card purchases are interest-free for up to 56 days when full payment balance is complete each month.
  • Interest applies to deferred payments and withdrawals.
  • Limited Companies only can gain access to an initial credit limit through their MyPayment.Expert Mastercard®.
  • Capital on Tap manage MyPayment.Expert Mastercard® online. A New Wave Capital Limited, company number 07959823 , trading name of Capital on Tap™. Registered in England and Wales, registered office No.1 London Bridge, London, England, SE1 9BG.
  • In particular, the card is issuer is Valitor hf. whose principal office is Laugavegur 77, 101 Reykjavik, Iceland.
  • In brief, Valitor hf. is authorised and regulated by the Icelandic Financial Services Authority as a credit institution (registered number 500683-0589) and regulated in the UK by the FCA (reference number 537475) to issue electronic money in the UK pursuant to a services passport operating under the EC Banking Consolidation Directive.
  • Furthermore, the Card is the property of Valitor hf. and is not transferable. Valitor hf. is licensed as a principal member with Mastercard®.
  • Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard® International Incorporated

Boost company visibility by listing for free on Yell.com

Expires: 30/09/2019

By: My Fleet Hub

Having a listing in an online business directory is a great way to get people to see your business. Here at Fuel Card Services, we’re all about helping you grow your business. One of the best ways is to have a listing in Yell.com – the UK No.1 online business directory. Best of all this service is free!

Young business man finds a solution on Yell.com

Yell.com will find millions of viewers

Potential customers who are ready to buy, look to find a trusted local supplier, quickly and easily. Yell.com is the UK’s no.1 online business directory. It attracts more than 25 million visits per month from potential customers looking for a local business like yours.

As a matter of fact, Yell users are ready to buy. 51% of Yell-users will contact a business and 32% of Yell-users go on to make a purchase

Boost your online reputation with Yell.com

Look good online with great reviews for your business. Use the Yell for a Business app or our online dashboard to easily invite customers to review you on Yell.

Update listings on-the-go with Yell.com

Couple looking at a laptop on holiday

The free Yell for a Business app means you can edit your listing, add photos, view and respond to your online reviews and more – no matter where you are, 24/7.

Boost your online visibility

A listing on Yell also increases view chances for your business. Through Google and Bing search results, and on Apple Maps, Siri and Spotlight.

Just click here, and we’ll pass on your details so a Yell digital expert can contact you.

Don’t forget to check your other benefits with My Business Advantage.